Contact us
Compliments and complaints about health services
If you wish to compliment, comment on, or complain about any health service received, you should first raise it with attending health staff. All public health services in WA have a complaints coordinator or a patient liaison officer who will direct you to the right services to address your feedback.
Learn more about the feedback process, including how to escalate your concerns, on the patient feedback webpage
Emergency and crisis
If you have a serious or life-threatening condition, go to an emergency department (ED).
Call 000 for an ambulance.
Services are available to provide support and immediate response to people in crisis or in need of medical care, visit the emergency and crisis services page for more information.
Additional health service information and help line telephone numbers can be found by searching the National Health Services Directory.
Department of Health
Phone: (08) 9222 4222
For medical advice, please call healthdirect on 1800 022 222.
Street address
Department of Health
189 Royal Street
East Perth WA 6004
Australia
Postal address
PO Box 8172
Perth Business Centre
Perth WA 6849
Australia
If you have a general enquiry, please use the online form. Enquiries submitted via this form are monitored during business hours only.
Online feedback form
Patient enquiries
If you are enquiring after a patient please contact the hospital or health service directly.
Please note: The Department of Health has a duty of care to maintain patient confidentiality and will not disclose information to any individual unless they are directly involved in the health care of the patient.
Royal Flying Doctor Service (WA)
Jandakot Airport, 3 Eagle Drive, Jandakot WA 6164
Phone: 1800 625 800 (24/7 medical & emergency calls only)
Visit the Royal Flying Doctor Service (WA) website (external site)
Outpatient appointments
To cancel or reschedule an outpatient appointment call:
- Outpatient Direct 1300 855 275 – National Relay Service callers 13 36 77.
To learn more about outpatient services visit Outpatient Direct.
Website feedback
To provide feedback on the WA Health website or report a website issue (including broken links), email webfeedback@health.wa.gov.au.
Last reviewed: 02-02-2024
This publication is provided for education and information purposes only. It is not a substitute for professional advice. Information about a service, product or treatment does not imply endorsement and is not intended to replace professional advice. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified professional for answers to their questions.